W
WhosWorking Support Center

How Can We
Help You?

Find answers to common questions or reach our team directly — we usually respond within a few hours.

✉️  Email Support
App Overview

What WhosWorking Does

WhosWorking is a shift-management and team-connectivity app built for healthcare and shift-based workers. Here's a quick reference for each tab:

📅

Schedule

Add, edit, and view your personal shift calendar. Compare schedules with up to 3 coworkers side-by-side.

👥

People

Search for coworkers, send connection requests, manage your network, and see who's on shift today.

💬

Messages

Direct message any connected coworker. Send text, photos, videos, and disappearing messages.

🚗

Commute

See real-time drive time to your work site with live traffic. Set commute alerts before your shift.

⛅

Weather

3–7 day weather forecast for your work location. Toggle between Celsius and Fahrenheit.

🏷️

Offers

Browse available shift offers posted by administrators. Admin access required to post offers.

Getting Started

Setting Up Your Account

1

Create Your Account

Open the app → tap "Create Account" → enter your email address and a strong password. No phone number or social login required.

2

Complete Your Profile

Add your first and last name, job role, and profile photo. Tap the camera icon on the avatar to upload a photo from your library.

3

Add Your Work Site

Go to Profile → My Work Sites → tap "+" to add your primary location. Set your default shift hours for that site.

4

Connect with Coworkers

Go to the People tab → tap the search icon → search by name → tap "Add" to send a connection request. Once accepted, you can message and compare schedules.

5

Enable Notifications (Optional)

When prompted, allow push notifications to receive alerts for new messages, connection requests, and shift updates. You can toggle these anytime in Profile → App Settings.

FAQ

Frequently Asked Questions

On the login screen, tap "Forgot Password?" and enter your registered email address. We'll send a 6-digit reset code to that email. Enter the code in the app, then set a new password. The code expires after 10 minutes. Note: the email must match an existing account — non-existent emails will show an error rather than sending a code.
Make sure you have an active internet connection when uploading. Tap your avatar on the Profile tab → select a photo → wait for the "Profile photo saved!" confirmation. If you see an error, try again with a different image format (JPEG works best). If the issue persists, contact support.
Go to the People tab → tap the search (🔍) or add person (👤+) icon → type their name → tap their card → tap "Send Request". They'll receive a notification. Once they accept, you can view their schedule, send messages, and get shift alerts.
Go to the People tab → scroll down to "Sent Requests" → tap "Cancel" next to the person's name. You can also open their profile and tap "Cancel Request". The request disappears from their screen immediately.
You must be connected with someone before messaging them. Once connected, tap the chat icon (💬) in the top header → tap "+" for a new message or tap an existing conversation. You can also tap the message icon directly on a person's profile in the People tab.
Open the Messages inbox (chat icon in header) → long-press any conversation, or tap the trash icon on the right side of the conversation row → confirm deletion. This removes your copy of the messages but does not delete messages from the other person's device.
You must be connected first. Go to the People tab → tap the coworker's name → tap "Compare Schedules". Their shifts will overlay on your calendar in the Schedule tab. You can compare with up to 3 coworkers at once.
The Commute tab requires: (1) Location permission — go to your iPhone Settings → WhosWorking → Location → select "While Using the App", and (2) A saved work site — go to Profile → My Work Sites and add your workplace address. Both are needed for commute calculations to work.
Go to the People tab → tap the person's name to open their profile → scroll down → tap "Remove" to disconnect, or tap "Block" to block them entirely. Blocked users cannot view your profile, schedule, or send you messages.
The Offers tab shows all available shift offers to regular users. To post or manage offers as an admin, tap the lock icon inside the Offers tab and enter your admin passkey. Contact your administrator if you need admin access.
Go to the Profile tab → scroll to the very bottom → tap "Delete Account" → confirm with your password. All your data (profile, schedules, messages, photos) is permanently deleted from our servers within 24 hours. This action cannot be undone.
Check three things: (1) iPhone Settings → WhosWorking → Notifications → make sure "Allow Notifications" is on. (2) In the app: Profile → App Settings → Push Notifications toggle is on. (3) Make sure you're not in Do Not Disturb mode. If you recently re-installed the app, log out and back in to refresh your push token.
Yes — WhosWorking is completely free. There are no subscriptions, in-app purchases, or paywalls. All features are available to all users at no cost.
Permissions Help

How to Enable App Permissions

If you accidentally denied a permission, here's how to re-enable it:

📍

Location Access

iPhone Settings → scroll down → WhosWorking → Location → select "While Using the App". Required for Commute tab and weather by current location.

🔔

Notifications

iPhone Settings → WhosWorking → Notifications → toggle "Allow Notifications" on. Also check Profile → App Settings inside the app.

🖼️

Photo Library

iPhone Settings → WhosWorking → Photos → select "Full Access" or "Add Photos Only". Required to upload a profile photo or attach images in chat.

📷

Camera

iPhone Settings → WhosWorking → Camera → toggle on. Required to take photos directly inside a chat conversation.

Contact Support

Get in Touch

Can't find the answer you need? Our support team is ready to help.

✉️

Email Support

For account issues, bugs, feature requests, or anything else. We respond within 24–72 hours.

Send Email
🔐

Privacy Requests

Data access, deletion requests, or privacy concerns. We respond within 72 hours.

Contact Privacy
📄

Privacy Policy

Read our full privacy policy to understand how your data is collected and used.

Read Policy

Response times: General support — within 24–72 hours  ·  Privacy requests — within 72 hours  ·  Urgent account issues — within 24 hours

In-app account deletion: You can delete your account directly in the app without contacting support — Profile tab → scroll to bottom → "Delete Account". All data is permanently removed within 24 hours.